KFC is under fire this week after a video went viral of employees at one of their restaurants in South Africa throwing chicken meat on a concrete floor and washing it with a hose.
After the footage went viral, KFC issued a series of apologies, including a full page newspaper ad with the headline “we’re sorry.”
According to Daily Mail, a statement on KFC’s website said that the restaurant was closed immediately and that an internal investigation revealed that the chicken was never going to be sold. Despite this, the fast food giant admitted they “couldn’t believe what we were seeing” when they first saw the video.
“The franchisee required the team to discard product before breading it to avoid breading (mixture of flour and our secret recipe of 11 herbs and spices) waste,” the statement said. “The team had some waste that they had discarded with breading on it and they were washing it off to hide it from management.”
“We have strict processes in place, even when it comes to food disposal and will not tolerate our stores not following them,” the statement added. “We have already dealt very firmly with the owner and responsible people involved.”
KFC claimed that the chicken meat in the video had not met “high quality standards” and had been set aside to be disposed of. However, they admitted that their staff violated guidelines with the way they went about disposing the product.